How to Request a Refund for a Damaged Product

If you’ve received a damaged or incorrect product, don’t worry!  
You can easily request a refund using the steps below 👇

### 🪄 How to request a refund
1. Go to our [Refund Request Form](https://z3n-13974.zendesk.com/hc/en-us/requests/new?ticket_form_id=YOUR_FORM_ID).
2. In the **Issue Type** dropdown, select **Refund**.
3. Describe your issue and attach product images (if applicable).
4. Submit your request.

### 🕒 Refund processing time
Once submitted, our team will review your request within **24 hours** and confirm next steps via email.

### 💬 Need more help?
If your issue isn’t resolved within 24 hours, reply to your confirmation email or raise a follow-up ticket.